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BATON ROUGE – The City of Baton Rouge said it is discussing improvements to how it closes out voter service requests through its 311 reporting system.
Now, a work order will be filed and reviewed by the city. Once reviewed, these work orders are closed without explanation given to the person who submitted the request.
Wednesday’s Two On Your Side story began a conversation with the city after a man said three calls for service had been closed without results.
Tim Edwards lives off North Flannery Road in Baton Rouge. After the food mart and gas station near his home closed two months ago, trash started piling up in his empty parking lot.
“No one wants their neighborhood to look like this,” he said.
When the electricity was cut off to the Delores Drive property, Edwards said that’s when the debris really started appearing. The debris includes dozens of tires, sofas, trash bags, clothing and even car parts.
Concerned about the safety and eyesore in her neighborhood, Edwards submitted a service request through the RedStick311 app. Shortly after, Edwards said the request had ended and he submitted a new one. That place was also closed.
His third request included a photo, which also ended. Frustrated with the process he contacted 2 On Your Side because the trash was still there.
“Nothing was done,” Edwards said.
On Wednesday afternoon, the city told Brittany Weiss that it had contacted the property owner and the property owner had agreed to clean up the mess next week. That’s the information Edwards was looking for.
“If they had called me and sent me an email saying, ‘Look, Mr. Edwards, we are aware of the problem and we are working on a solution,’ I would not have called you. You wouldn’t have, Brittany, you really wouldn’t have called. ‘No,'” Edwards said.
When Two On Your Side asked about Edwards’ concerns about request closures, he said the city would need to do more to change how people who submit requests update, rather than simply closing them. He said it was under discussion.
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