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According to data from Downdetector, many Americans are dealing with cell phone outages from AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers. According to a website that tracks service outages, Boston is one of the most affected areas in the United States.
AT&T, the hardest hit company, is actively working to restore service to all customers.
AT&T reported more than 58,000 outages around noon ET in areas including Houston, Atlanta and Chicago. The outage, which began around 3:30 a.m. ET, has resulted in approximately 73,000 reported incidents. The company’s subscriber count is the largest in the country, exceeding 240 million.
“This morning, some of our customers are experiencing wireless service interruptions. Our network team took immediate action and so far three-quarters of our network has been restored. The remaining customers… We are working as quickly as possible to restore service to Cricket,” AT&T and Cricket said in a statement.
Cricket Wireless had more than 13,000 outages, the fault tracking website said Thursday. At Verizon he had over 4,000 failures and at T-Mobile he had over 1,800 failures. Boost Mobile experienced approximately 700 failures.
“Verizon’s network is operating normally. This morning, some customers were experiencing issues when calling or texting customers served by another carrier. “We continue to monitor the situation,” Verizon said.
T-Mobile said there were no outages.
“Our network is operating normally. Down Detector may reflect challenges our customers were having trying to connect to users on other networks,” T-Mobile said. I am.
Some iPhone users have seen an SOS message appear on their phone’s status bar. According to Apple Support, this message indicates that your device can’t connect to your mobile provider’s network, but you can still make emergency calls through other carriers’ networks.
So far, the reason for the power outage has not been revealed.
Emergency call centers in some cities and states were unable to function due to power outages. Massachusetts State Police posted on X (formerly Twitter) that some 911 call centers are “inundated with calls” from people testing their ability to make emergency calls. The agency advised residents not to make test calls, saying that if non-emergency calls are connected, 911 calls will also be connected.
In a separate post, state police said they were in contact with AT&T about the outage and advised those without phone service to use landlines if possible in an emergency.
The Boston Fire Department wrote in a post to Fireboxes have been used in the past during cell phone service outages. In 2018, North End residents used fire boxes to report a fire to authorities when they were unable to make an emergency call on their mobile phones.
Alexander Wiglinski, professor of electrical and computer engineering at Worcester Polytechnic Institute, said there are possible workarounds for those still affected by the power outage.
“Many mobile phones support Wi-Fi calling. So as a potential backup, if you’re near a Wi-Fi access point, you might be able to use it if you’re affected by a network outage. “No,” he said in an emailed statement to The Associated Press.
As reported by the Associated Press.
This article was originally published on February 22, 2024.
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